Frequently Asked Questions
What We Provide
- Free estimates.
- Design and install high quality custom countertops to meet your specifications.
- No downtime without countertops! We template your countertops and leave your kitchen completely functional while we build them.
- Tear out and plumbing services available.
- Quick turnaround.
- We are a local family owned company.
- Our solid surface products are 100% acrylic and non-porous.
- Our products are easy to maintain.
- You can choose from over 120 different colors.
We Have Answers
- Do some colors last longer than others?
- Not necessarily, although light colors show wear less visibly and require less frequent maintenance. Any solid surface color should provide many years of dependable service.
- How should I care for solid surface on a daily basis?
- Just wipe clean using soap and water. Ammonia-based cleaners, such as glass cleaner, give the surface a streak-free shine.
- Is solid surface hygienic?
- Solid surface is inherently a nonporous material with smooth, impenetrable seams. Unlike other surfaces such as laminate, tile and granite, solid surface has no grout lines or ridges to trap dirt and germs. This extremely smooth surface makes it easy to clean. Solid surface can be fabricated as one continuous surface, such as a countertop, backsplash and sink, to reduce areas for bacteria to grow.
- How do I repair a scratch or cut?
- Scratches and cuts can be buffed away with a light duty scrubbing pad and a mild abrasive cleanser.
- Will repairing or refinishing solid surface reveal a different color that won’t match the rest of the countertop?
- Solid surface is homogenous, meaning it’s the same color and same material throughout. That’s why repairing scratches is so easy and allows the surface to continue to look like new.
- What edge treatments and other special options are available?
- There are several edge treatments you can incorporate with your countertop design. Edge profiles are included on this website or you can ask for a brochure. In addition to edge treatments, color inlays can be incorporated. Special features include heat rails next to stoves for hot items and drainage channels leading into the sink. Here are some common edge treatments. Edge Profiles
- How long will solid surface last?
- With proper care and maintenance, your countertops will last for many years. Solid surface is considered a renewable material and can be refinished to look like new. Depending on the brand of solid surface there is a 10 or 15 year limited warranty.
- Can you cut directly on the countertop?
- Cutting directly on solid surface countertops is not recommended because it can scratch or cut the surface. However, with every kitchen countertop we do, we give a solid surface cutting board.
- While preparing meals, can I place raw vegetables and meats on the countertop?
- Yes. Because solid surface is nonporous, germs and bacteria have nowhere to accumulate. In fact, solid surface is one of just a few surfaces approved for food preparation areas in restaurants. Before preparing a meal, make sure the surface is clean. Do not allow other food to come in contact with a surface where raw meat has been placed until the surface is thoroughly cleaned, preferably with a weak bleach solution.
- Will solid surface fade?
- No. The acrylic resins used in solid surfaces are unaffected by the ultraviolet rays present in natural light, so it will not fade.
- What is the advantage of solid surface over granite?
- If granite is not sealed regularly, it can become stained and harbor bacteria, viruses and mold. Seams in granite are also difficult to keep clean. Solid surface is nonporous with smooth, impenetrable seams to prevent germs and mildew. Solid surface is also more impact-resistant than granite, and custom designs are easier to fabricate.
- What is the advantage of solid surface over laminates?
- Laminates may separate over time if exposed to moisture. Solid surface is solid and homogenous, impenetrable to moisture. Laminates may also be damaged easily by nicks and cuts, and cannot be repaired like solid surface.
- What is the advantage of solid surface over tile?
- Tile has many seams where bacteria, viruses and mold can accumulate. Grout between tiles must be cleaned frequently and often cracks. Solid surface has smooth, impenetrable seams, is more impact-resistant than tile, and offers more edge treatments.
- If I buff out a scratch or stain with a light-duty scrubbing pad, and the area is not as glossy as the rest of the countertop, what should I do?
- The finer the grit of cleaner or scrubber you use, the higher the gloss. For the highest gloss finishes, use a finer grit such as a white polishing compound with water and try to blend it with the rest of the countertop. Buff and dry with a smooth cloth.
- Can I add a solid surface sink or bowl to my existing solid surface countertops?
- It is possible, but depends on the style of sink and the details of the existing installation. We will be more than happy to take a look and see what we can do.
- Do I need to choose a sink and faucet before my countertop is installed?
- Though there are some common fixture sizes, we highly recommend selecting the sink and faucet before your custom countertop is installed.
- The edge treatment I have in mind isn’t shown on the website or in the brochure. Are there other edge treatments to choose from?
- Absolutely. We’ve provided examples of the most common edges. Let us know what you have in mind and we will do everything we can to fabricate your precise edge treatment. Here are some common edge treatments Edge Profiles
- Can I purchase sheets of solid surface and install myself?
- To ensure quality installation and full warranty, solid surface is only available to licensed fabricators.
- I heard I shouldn’t cut on solid surface. Can I use a solid surface cutting board?
- As a separate piece, solid surface makes a great cutting board. However, cutting leaves small scratches on the surface that you wouldn’t want on your countertop.
- I’ve read that hot pans can scorch solid-surface materials. What can I do to prevent heat damage?
- Solid surface is heat-resistant and will remain stable and undamaged up to 212° F. However, high heat or flame can damage the surface. In most cases it can be repaired. Consistent exposure to heat may also cause yellowing to accrue. To protect the countertop, always use a heat pad or trivet. You can also request the addition of heat rails near a stove where hot pans can be placed without worry.
